Refund and Returns Policy

At Clothsy, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your rights and our obligations.

Returns

• You have 30 days from the date of delivery to request a return.

• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

• Items marked as final sale or non-returnable are not eligible for return.

Refunds

• Once your return is received and inspected, we will notify you via email.

• If your return is approved, your refund will be processed to your original method of payment within 5–7 business days.

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Exchanges

• We currently do not offer direct exchanges. If you need a different size or style, we recommend placing a new order and returning the original item.

Damaged or Incorrect Items

• If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery at [support@clothsy.com] (replace with your email), and include photos of the issue for faster resolution.

How to Return

1. Email us at [support@clothsy.com] to initiate your return.

2. We’ll provide you with a return address and instructions.

3. Pack your item securely and ship it back to us.

Need Help?

If you have any questions about our refund and returns policy, feel free to contact our customer care team at [support@clothsy.com].